Terms & Privacy statement
SkinAct TERMS & CONDITIONS OF
If any of our products is not 100% satisfactory, simply return it within 30
days for credit refund of purchase or exchange less the shipping fee, a 15%
restocking fee may apply on furniture & equipments. All returned furniture
and equipment must be in original packaging. Fee may increase on damaged or
used equipment. All credits in your account are automatically deducted from your
next order. Claims for missing items must be received 24 hours from receipt of
WARRANTY ON ALL EQUIPMENT
1 Year Limited warranty from date of invoice.
Warranty for Malfunction & Manufacturer's defect only ( parts, labor &
shipping not included). THIS WARRANTY IS VOID IN THE EVENT EQUIPMENT IS DAMAGED
BY IMPROPER USE. This Warranty DOES NOT COVER malfunction and/or manufacturer's
defects discoverable upon reasonable inspection on date of delivery, unless
Warranty holder (1) submits photograph of defect or damage taken no later than
date of delivery; and (2) reports defect or damage to Company within 24 hours
of date of delivery. Notwithstanding anything to contrary herein stated, this
Warranty DOES NOT apply to any malfunction or manufacturer's defect unless
Warranty holder: (1) obtains a return authorization number issued by Company;
(2) ships damaged or defective product to Company under that authorization
number together with original packaging and tracking number of carrier pursuant
to which equipment was originally delivered; (3) pays all costs associated with
return shipment of equipment to Company; (4) pays Company a restocking charge
of fifteen percent (15%) of the invoice price (inclusive of any and all costs
and expenses incurred by Company in packing, shipping transporting or otherwise
delivering replacement equipment to Customer). The company will issue company
credit only for returns. No refunds. IN THE EVENT OF CHARGE-BACKS OR STOP
PAYMENTS, THIS WARRANTY IS VOID. RECEIVER MUST BE PRESENT UPON ARRIVAL OF
MERCHANDISE. ANY DAMAGE DUE TO SHIPPING, DO NOT REMOVE ITEMS FROM THE ORIGINAL
PACKAGING AND MUST BE REPORTED TO SKINACT. PHONE # 800.418.0830. ANY CLAIM OR DAMAGE NOT REPORTED WITHIN 24
HOURS WILL NOT BE HONORED.TERMS & CONDITIONS OF PURCHASE
REQUREMENTS AND LOCAL CODES: ANY CONFORMANCE WITH LOCAL CODES OR INSPECTIONS IS THE
RESPONSIBILITY OF THE PURCHASER.
California Sales Tax is required to be assessed on all product or equipment
purchases made in California, an on all orders shipped to an address within
California. All orders $200.00 or more must be paid by cashier check, money
order or credit card unless other terms apply. Returned checks will be charged
$50.00. All orders will be shipped by UPS unless otherwise specified. No next
day, 2nd day, or 3rd day delivery method will be used, unless requested by and
paid by the customer. Order processing time is 5-10 business days for all
shipments in the United States. Cancellations are subject to a 15% cancellation
fee. No cancellations after 24 hours from purchase.
RETURNS/ REFUSALS: There is a 15% restocking fee for all returns. The company
will issue company credit only for returns. No Refunds. All Returns must be done
within 7 working days of invoice. All returns items must be in the same
condition and in the same packaging as it was received. It must not be used
assembled or damaged in any manner. All Returns must be pre-approved with a
valid return authorization number placed outside the box. Returns without
return authorization number will be refused. Any merchandise shipped by the
client who is damaged during shipping will be the responsibility of the
shipper. We reserve the right to make exceptions to this based on situation,
carrier or client.
DAMAGES/ DEFECTS: 1)Attention Receiving, Do not sign and accept for the
shipment until you have thoroughly inspected for any damage; shipper is not
responsible for shipment that are not signed for as damaged upon arrival. 2)Damage/
Defective products must be reported within 24 hours of receipt of merchandise.
Client must have the original tracking number of the carrier in order to
process the damage complaint. Damage complaints without original packaging and
tracking will not be entertained. Replacements will be sent out upon
confirmation & receipt of the original damaged item. Only items with
manufacturing defects or with damages due to improper shipping will be
replaced. Damages due to improper use of the equipment are not eligible for
replacement. We reserve the right to make exceptions to this to base on
situation, carrier or client. TERMS & CONDITIONS MAY CHANGE WITHOUT PRIOR
NOTICE. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.
ALL SALES & PRICES ARE FINAL.
1 SkinAct does not accept responsibility for installation or assembly of any
2 SkinAct is not responsible for maintenance of any of our products. Proper use
and maintenance are the sole responsibility of the customer.
3 SkinAct is not responsible nor has knowledge of individual building codes or
laws. Please check with your local government offices regarding any questions
that you may have. Compliance with all local, state and federal codes is the sole
responsibility of the customer.
1 All purchases must be prepaid. We accept Visa, MasterCard, American Express,
Discover, Certified Bank Checks and Money Orders. SkinAct also is certified
with many different lenders that can provide our customers with many different
financing options. COD’s are not accepted.
2 Special order items, as well as items that are not in stock, will require a
50% deposit with the balance due prior to delivery or pick up of merchandise.
Items that remain in our warehouse must be picked up or shipping within 3 weeks
of purchase. Customer will be charged storage fees of no less than $35 per day
that item(s) are held in our facilities.
3 After special orders are in production, the customer is fully responsible for
paying the balance. If the order is cancelled, it will result in total
forfeiture of deposit.
4 All returned checks will be charged an additional $35 plus all bank and
NO Charge-Back Policy
In further consideration of Seller’s acceptance of Credit Card Payment, Buyer
herby agrees that he/she will not request, demand or otherwise cause the
Issuer, or any company providing credit card charge processing service to the
Issuer, to reverse and or charge-back the Credit Card Payment to the merchant
account of the Seller [a “Charge-Back]. Any arbitration and or attorney’s fees
resulting from a charge-back will be the sole responsibility of the Buyer. We
recommend all buyers to read carefully these terms and the conditions before
initiating a charge-back since any charge back will completely void the
warranty pertaining to the payment in question.
Exchanges, Returns & Refunds
1 All returned products will incur a 15% restocking/reconditioning fee if the
box/crate/container has been opened.
2 All merchandise including defective merchandise must be returned in its
original box with original packing materials and must be packed in such a
manner that it will not incur damages in return transit. Any damages to
returned products are the sole responsibility of the customer and such damage
claims are between the carrier and customer.
3 Refunds and exchanges will be given within 30 days from the original date of
purchase. All credits and remaining refunds for merchandise will be given back
to the customer in the form of original payment type.
4 Custom orders CANNOT be returned for any reason whatsoever.
5 All refunds issued will be less shipping charges. Customers are responsible
for all return shipping charges.
6 All returns must be approved SkinAct before they are returned and must be
accompanied by an RMA number.
General Shipping Information:
By Placing an order on SkinAct client accept the responsibility for shipping
that is offered by SkinAct.
Client is responsible for Pickup, Delivery and accepting the delivery.
Standard shipping is via Freight or UPS National. All Freight is delivered to
curbside, and signature required. Carrier may or may not call to set up a
delivery time. Extraordinary delivery requirements may necessitate an
additional fee to the carrier. The estimated delivery time will be
approximately 1-10 business days from the time of order, some orders might take
more than 90 days. Standard delivery is not available to Alaska or Hawaii, but
we can expedite shipments via Air Freight.
**For International Shipments SkinAct/ SkinAct is not responsible for Custom
Clearance, Custom duty or any other Fee from destination country. Costumer is
Sole responsible for Custom Clearance and Custom Duty for the shipment. **Standard Shipping cost shown on
the website is only for Continental USA (48 States) for other place including Moon or Mars
shipping and payment options subject to change.
If you have any customer service questions, order status inquiries,
concerns regarding defective product, assembly of furniture or product
operation, please call 1-800-418-0830 and ask for the Customer Service Department.
Curbside delivery service provides delivery of your item(s) to the curb at the
end of your driveway. This service does not include set up or assembly of items
or removal of packaging materials. Your item will be shipped to a local
delivery terminal. The delivery terminal will call you when your item arrives
to schedule a delivery appointment. Deliveries are made between the hours of
8:00 AM and 5:00 PM Monday through Friday and will be scheduled as a 4-hour
window. Your item will be delivered truck and will be taken off the truck by
the delivery driver. SkinAct will recommend and may sometimes require lift
gates for larger items for an additional charge. Upon delivery please inspect
your item(s). You will be required to sign a Proof of Delivery receipt. Please
note any damage to the item or packaging on the delivery receipt or, if
refusing delivery due to damage please note refused due to damage on this
receipt. A signature is required for all deliveries; the driver is unable to
complete delivery without a signed delivery receipt. Please note, if you live
down a road or driveway that the delivery truck cannot access without causing
damage to the truck we will be unable to complete delivery.
Limitations of Warranty
1 Your purchase is covered by a 1 Year limited warranty. Some items come with
Lifetime Warranty in which case the warranty term extends to the life of the
unit, but all the other warranty limitation still apply such as improper use,
damage due to natural elements, water damage and etc… All electronics and
hydraulic pumps are covered by a industry standard 180 days warranty from the
date of the purchase.
2 SkinAct shall not, under any circumstances, be liable for abuse, misuse,
normal wear and tear, alteration, improper maintenance, unauthorized repair,
design concepts, any chipping, fading or peeling of laminate or any acts of
nature, such as, fire, water damage, freeze, etc.
3 SkinAct reserves the right to replace any discontinued item with a like or
4 A licensed plumber must perform all installation for plumbing and all
plumbing related equipment. Failure to do so will result in the warranty being
voided. Documentation must be provided to SkinAct for all plumbing related
5 All transit costs for items returned to SkinAct or replaced by SkinAct is the
sole responsibility of the customer.
6 An approved electrician must service all equipment still under warranty.
Failure to do so will result in the warranty being voided.
7 Any reconditioned, open box and floor models are sold as is and do not
include a warranty unless otherwise noted by SkinAct
Terms and conditions are subject to change without prior notice.
Rotating Treatment Tables and treatment tables:
When operating a hydraulic or electric rotating facial bed or treatment table,
it is the operator’s responsibility to ensure the safety of their clients when
To ensure stability:
1. Be sure bed is on a level, non-slippery surface.
2. Be sure to adjust self-leveling feet.
3. Always orient the bed in-line or parallel with the base for treatment
4. When rotating the bed, it is recommended that there be no client on
the bed at that time.
5. If there is a client on the bed during rotation, it is recommended that
client be seated in the upright sitting position.
6. When rotating the bed, if there is a client in the bed, the bed MUST be
held from underneath at the head of the bed by the operator as it is in
7. Sitting on either the head or the foot of the bed is strictly forbidden,
regardless of the position of the bed.
8. Hydraulic or electric rotating facial beds or treatment tables are not
designed for massage. Excess downward pressure can cause
9. Aligning the bed perpendicular to the base or using the bed on a
slippery surface may cause the bed to become unstable. Injury to
patron may occur.
All logos, trademarks, artwork, literature, photographs and designs used for
the purpose of promotion of SkinAct products are proprietary and the sole
property of SkinAct. Any unauthorized reproduction, copy, or use of any of
these items constitutes a copyright infringement and is punishable by U.S and
International Copyright Law.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.Copyright
The entire content included in this site, including but not limited to text,
graphics or code is copyrighted as a collective work under the United States and
other copyright laws, and is the property of SkinAct. The collective work
includes works that are licensed to SkinAct. Copyright 2003, SkinAct ALL RIGHTS
RESERVED. Permission is granted to electronically copy and print hard copy
portions of this site for the sole purpose of placing an order with SkinAct or
purchasing SkinAct products. You may display and, subject to any expressly
stated restrictions or limitations relating to specific material, download or
print portions of the material from the different areas of the site solely for
your own non-commercial use, or to place an order with SkinAct or to purchase
SkinAct products. Any other use, including but not limited to the reproduction,
distribution, display or transmission of the content of this site is strictly
prohibited, unless authorized by SkinAct. You further agree not to change or delete any proprietary notices from materials downloaded from the site.Trademarks
All trademarks, service marks and trade names of SkinAct used in the site are
trademarks or registered trademarks of SkinActWarranty Disclaimer
This site and the materials and products on this site are provided "as is" and
without warranties of any kind, whether express or implied. To the fullest
extent permissible pursuant to applicable law, SkinAct disclaims all warranties,
express or implied, including, but not limited to, implied warranties of
merchantability and fitness for a particular purpose and non-infringement.
SkinAct does not represent or warrant that the functions contained in the site
will be uninterrupted or error-free, that the defects will be corrected, or that
this site or the server that makes the site available are free of viruses or
other harmful components. SkinAct does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.Limitation of Liability
SkinAct shall not be liable for any special or consequential damages that result
from the use of, or the inability to use, the materials on this site or the
performance of the products, even if SkinAct has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.Typographical Errors
In the event that a SkinAct product is mistakenly listed at an incorrect price,
SkinAct reserves the right to refuse or cancel any orders placed for product
listed at the incorrect price. SkinAct reserves the right to refuse or cancel
any such orders whether or not the order has been confirmed and your credit card
charged. If your credit card has already been charged for the purchase and your
order is cancelled, SkinAct shall issue a credit to your credit card account in the amount of the incorrect price.Term; Termination
These terms and conditions are applicable to you upon your accessing the site
and/or completing the registration or shopping process. These terms and
conditions, or any part of them, may be terminated by SkinAct without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.Notice
SkinAct may deliver notice to you by means of e-mail, a general notice on the
site, or by other reliable method to the address you have provided to SkinAct.Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state
of California, U.S.A., without regard to choice of law provisions, and not by
the 1980 U.N. Convention on contracts for the international sale of goods. You
agree that jurisdiction over and venue in any legal proceeding directly or
indirectly arising out of or relating to this site (including but not limited to
the purchase of SkinAct products) shall be in the state or federal courts
located in Los Angeles County, California. Any cause of action or claim you may
have with respect to the site (including but not limited to the purchase of
SkinAct products) must be commenced within one (1) year after the claim or cause
of action arises. SkinAct's failure to insist upon or enforce strict performance
of any provision of these terms and conditions shall not be construed as a
waiver of any provision or right. Neither the course of conduct between the
parties nor trade practice shall act to modify any of these terms and
conditions. SkinAct may assign its rights and duties under this Agreement to any party at any time without notice to you.Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by
use of obscene or abusive language, is strictly forbidden. Impersonation of
others, including a SkinAct or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.Participation Disclaimer
SkinAct does not and cannot review all communications and materials posted to or
created by users accessing the site, and is not in any manner responsible for
the content of these communications and materials. You acknowledge that by
providing you with the ability to view and distribute user-generated content on
the site, SkinAct is merely acting as a passive conduit for such distribution
and is not undertaking any obligation or liability relating to any contents or
activities on the site. However, SkinAct reserves the right to block or remove
communications or materials that it determines to be (a) abusive, defamatory, or
obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a
copyright, trademark or; other intellectual property right of another or (d)
offensive or otherwise unacceptable to SkinAct in its sole discretion.Indemnification
You agree to indemnify, defend, and hold harmless SkinAct, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.Third-Party Links
In an attempt to provide increased value to our visitors, SkinAct may link to
sites operated by third parties. However, even if the third party is affiliated
with SkinAct, SkinAct has no control over these linked sites, all of which have
separate privacy and data collection practices, independent of SkinAct. These
linked sites are only for your convenience and therefore you access them at your
own risk. Nonetheless, SkinAct seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).